Sunday morning, bright and early, I waltzed into my store holiday meeting with a latte in one hand and sunglasses shielding me from the bright lights of the store as I took a seat next to my co-workers to discuss the preparations of the holiday fun we will see in the next month in the store.
Fortunately I am a morning person so I was chipper and alert as we discussed what it will take to drive sales up and succeed in the holiday season without slacking in customer service.
For two hours we went through mini-sessions with different managers discussing how to impact each customer as they walk in the store with speed and accuracy in a time where it is easy to get overwhelmed and give up.
I was pleased to hear all the effort the managers had put into making the holidays go flawlessly for everyone that will walk the doors of the Town Center Gap store.
It made me realize that many times in the past few years, I have done holiday shopping and hated the customer service I received from many stores.
It made me enjoy working at my store so much more and I am really looking forward to surviving this holiday season and the demands retail has to offer.
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